Your privacy is our priority. This document transparently explains how madbrokes collects, uses, stores and protects the personal information of every user.
Six core principles that guide how Madbrokes handles the personal data of Malaysian users.
All data transmitted between your device and madbrokes servers is protected with 256-bit SSL encryption. No third party can intercept or read your information.
Your personal information is stored on servers protected by strict access controls. Only authorised personnel may access user data for designated purposes.
Madbrokes never sells, rents or shares users' personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, correct, or delete your personal data at any time. Madbrokes makes this process straightforward through responsive customer support.
The Madbrokes privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for user data handling.
Whenever this Privacy Policy is updated with material changes, madbrokes will notify users via email or in-platform notification.
Madbrokes ("we", "Platform", "Company") values the privacy of every user who uses our services. This Privacy Policy explains our practices regarding the collection, use, storage and protection of personal information you provide to us.
This document applies to all services offered by Madbrokes, including the official website, Android and iOS mobile apps, and all related features and functions. By using the Madbrokes platform, you agree to the practices described in this Privacy Policy.
Madbrokes complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your personal data is handled in a responsible, secure and transparent manner.
Madbrokes collects various types of information depending on how you interact with our platform:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC verification & security |
| Contact Data | Email address, phone number, mailing address | Communication & customer support |
| Financial Data | Bank account details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & optimisation |
| Usage Data | Games played, session duration, clicks | Platform improvement |
| Location Data | Country, time zone (approximate) | Regional regulatory compliance |
Your personal data is collected through several methods:
Madbrokes uses the data collected for the following purposes:
Madbrokes does not sell your personal data. However, in certain situations, your data may be shared with carefully selected third parties:
All third parties that receive madbrokes user data are required to sign confidentiality agreements and comply with data protection standards as stringent as our own.
Madbrokes implements various technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure:
Madbrokes uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
Under the Personal Data Protection Act 2010 and our own policies, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the madbrokes customer support team. We will process your request within a reasonable timeframe, subject to identity verification requirements.
Madbrokes retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law.
Once the retention period expires or when you close your account, your data will be securely deleted or anonymised in accordance with established procedures, unless we are required to retain it by law.
The madbrokes platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children or minors who have not reached the legal age.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has used our platform without authorisation are encouraged to contact us immediately.
Madbrokes reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform developments. When material changes occur, we will:
Continued use of the Madbrokes platform after policy changes take effect constitutes your acceptance of the amended Privacy Policy. We encourage you to review this document periodically.
If you have any questions, concerns, or wish to exercise your data privacy rights, you can reach us via:
Our data protection team will review each request and respond within 30 business days. For urgent data security issues, please use live chat.
Create your Madbrokes account with full confidence that your personal information is protected by the highest levels of encryption and security.
For users aged 18 and above only. Terms and Conditions | Responsible Gaming