Terms and Conditions Madbrokes

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and madbrokes ("Company", "we", "Platform"). This document governs your access to and use of all services, games, features, and content available on the madbrokes website and app.

By accessing the Madbrokes website, downloading our app, registering an account, or using any of the services we offer, you expressly confirm that you have read, understood, and agreed to be bound by all terms stated herein, including Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

Madbrokes reserves the right to update or amend these Terms at any time. Your continued use of the platform after any changes take effect constitutes your acceptance of those changes.

To use the madbrokes platform, you must meet the following eligibility requirements:

• Be at least 18 years or the legal minimum gambling age in your jurisdiction of residence, whichever is higher.
• An individual (not a company, partnership, or other legal entity) registering for personal use.
• Not included on any list of persons prohibited from using online gambling services in your jurisdiction.
• Not currently enrolled in a self-exclusion program from any gambling platform.
• Register with truthful, accurate, and complete information.

Each user is only permitted to hold one (1) account at Madbrokes. Holding multiple accounts to abuse the system, claim duplicate bonuses, or circumvent any restrictions is strictly prohibited.

During the registration process, you are required to provide truthful and accurate information including your full name, date of birth, email address, and phone number. This information may be verified through a KYC (Know Your Customer) process that requires valid identification documents.

You are solely responsible for:

• Ensure all provided information is accurate and up to date.
• Keep your password and account login credentials confidential.
• All activity that occurs under your account, whether carried out by you or any other party.
• Notify madbrokes immediately if you suspect any unauthorized access to your account.

Madbrokes supports a variety of payment methods for the convenience of Malaysian users, including online banking, DuitNow, local e-wallets, and other digital payment methods listed on the Deposit page.

Deposit Policy:

• The minimum deposit amount is as specified on the platform's deposit page.
• Successful deposits will be credited to your account within the timeframe determined by your chosen payment method.
• All deposits must originate from an account registered in the same user's name.
• Madbrokes is not responsible for any delays caused by banks or third-party payment processors.

Withdrawal Policy:

• Withdrawals are processed to the same account used for the deposit, subject to our anti-fraud policy.
• Full KYC verification may be required before your first withdrawal or for amounts exceeding certain limits.
• Madbrokes reserves the right to temporarily suspend withdrawals while an investigation is conducted if there are signs of suspicious activity.
• Bonus funds that have not met the wagering requirements cannot be withdrawn until those requirements are fulfilled.

Madbrokes offers a variety of bonuses and promotions to users from time to time. Each bonus is subject to specific terms and conditions stated in the relevant promotion. General bonus terms are as follows:

• All bonuses have wagering requirement which must be met before a withdrawal can be made.
• Bonuses are valid for one account only — misusing multiple accounts to claim bonuses more than once is a serious violation.
• Madbrokes reserves the right to void bonuses and associated wins if a user is found to have abused the promotions system.
• Bonus validity periods are specified in each promotion — expired bonuses cannot be reinstated.
• Not all games contribute equally to wagering requirements — the contribution percentage for each game is stated in the promotion terms.

Madbrokes reserves the right to modify, suspend, or terminate any promotion at any time with or without notice, subject to the interests of existing users.

Users of the madbrokes platform are prohibited from doing the following:

• Using software, bots, automation, or any technology that provides an unfair advantage in games.
• Attempting to hack, disrupt, or interfere with the operations of the madbrokes platform.
• Colluding with other players to manipulate game outcomes.
• Conducting any money laundering or illegal financing activities through the platform.
• Impersonating another person or providing false information.
• Using the platform for commercial purposes without written consent from madbrokes.

You are fully responsible for maintaining the security of your Madbrokes account. This includes choosing a strong password, not sharing your login credentials with anyone, and ensuring the devices you use are free from malware.

Madbrokes uses integrated encryption and multi-layered security to protect your account. However, we are not responsible for any losses resulting from a user's failure to keep their login credentials confidential.

If you suspect your account has been accessed without authorisation, please contact Madbrokes customer support immediately via live chat or our support email.

Madbrokes is committed to promoting responsible gaming. Our platform provides a range of tools to help users maintain control over their gaming habits:

• Deposit limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss limit: Set a maximum loss amount within a defined period.
• Session time limit: Limit the amount of time you spend on the platform each day.
• Play break: Take a temporary break from the platform for a duration of your choice.
• Self-exclusion: Option to fully self-exclude from the platform for an extended period.

For more information on all available tools and support resources, please visit the Responsible Gaming us.

To the extent permitted by applicable law, madbrokes shall not be liable for:

• Any disruption, technical failure, error, or delay in services beyond our reasonable control.
• Indirect, consequential, incidental, or punitive loss or damage arising from use of the platform.
• Content or actions of third parties related to our platform.
• Unauthorised access to your account resulting from your own negligence.

Madbrokes' total liability to any user, under any circumstances, shall not exceed the net deposit amount made by that user in the 12 months preceding the claim.

Madbrokes reserves the right to update, amend, or replace any part of these Terms at any time at our sole discretion. When material changes occur, we will provide appropriate notice to users via email, in-platform notifications, or announcements on the website.

It is your responsibility to review these Terms from time to time. The "Updated" date at the top of this document indicates when these Terms were last modified. Your continued use of the Madbrokes platform after any changes take effect constitutes your acceptance of the revised Terms.

You may close your Madbrokes account at any time by contacting our customer support team. Any remaining funds in your account at the time of closure will be returned to you, subject to the required verification procedures and once all relevant conditions have been met.

Madbrokes reserves the right to suspend or terminate a user's account without prior notice in the following circumstances:

• Violation of any term in this document.
• Suspected or proven fraud, forgery, or money laundering.
• Abuse of the bonus or promotions system.
• Instructions from relevant authorities or regulatory bodies.
• Serious security threats to the platform or other users.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon in the bottom right corner of the platform.
• Support Email: [email protected] (displayed as plain text, do not click)
• Help Centre: Visit the FAQ us for answers to frequently asked questions.

We aim to respond to all inquiries within 24 hours on business days. For urgent account security issues, please use live chat for a faster response.