At Madbrokes, great entertainment and user safety always go hand in hand. We provide a range of tools and support resources to ensure every user plays within healthy and safe limits.
Responsible gaming means knowing your own limits — knowing when to stop, how much you can afford to spend, and that this is entertainment, not a source of income.
Madbrokes believes every user deserves an enjoyable gaming experience without it affecting their daily life, finances, or personal relationships. That is why we have built a range of self-control features directly into the platform to help you stay in control.
Playing at Madbrokes should feel light and enjoyable. If at any point you feel stressed or worried about your gaming habits, our tools and support team are here to help — without any judgment.
All these tools are available free of charge to every registered user. You can activate or adjust these settings via the Account Settings section or by contacting our customer support.
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once the limit is reached, new deposits will not be accepted until the limit period resets.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, the platform will automatically block new bets for that period.
Limit how long each gaming session lasts. The system will send you a warning as you approach the limit and automatically log you out when time is up.
Step away from the platform for 24 hours, 48 hours, a week, or a month without closing your account. Your balance and account data are fully preserved during the break.
Choose to exclude yourself from the Madbrokes platform for 6 months, 1 year, 3 years, or permanently. During this period, login will not be permitted.
Choose to opt out of all emails, notifications, and promotional offers from Madbrokes if you feel they encourage you to play more than you should.
It is important to recognise early warning signs that gambling may be becoming a problem. Go through this list honestly — no one will know but you.
Answer the following questions honestly. If you answer "Yes" to more than two questions, consider using our self-control tools or seeking professional help.
The process of activating self-control tools on Madbrokes is designed to be simple and can be done in just a few steps.
Need help activating a control tool? Our 24/7 support team is ready to assist via live chat on the platform.
Madbrokes is more than an entertainment platform — we are a partner who genuinely cares about our users' wellbeing. Our commitment to responsible gaming is not just written in official documents; it is reflected in every product decision and service policy we make.
Our team is trained to identify signs that a user may need support. We also actively monitor usage patterns and will proactively reach out if we notice something concerning — not to judge, but because we genuinely care.
We believe that a responsible gaming platform is not just about following rules — it is about building an ecosystem that lets people enjoy entertainment without it harming their lives. That is the philosophy at the core of everything we do at Madbrokes.
Madbrokes provides a safe, fair, and responsible gaming environment. Register today and start an enjoyable gaming experience — with full control in your hands.
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